Yes. Clarity serves as an independent third-party fund administrator. While we work closely with agencies, clinics, attorneys, psychologists, insurance providers, and other professionals involved in a fertility journey, we do not represent any individual party.

Our role is to administer funds in accordance with the signed agreements, approved cost sheets, payment schedules, and applicable instructions. We do not advocate for intended parents, surrogates, donors, agencies, clinics, or attorneys. This neutrality is one of the key safeguards that helps protect all parties throughout the journey.

The handling of funds will depend on the status of the journey and any outstanding obligations at the time of termination. If there are no outstanding obligations, any remaining funds may be returned to you, transferred to another escrow provider, or transferred to another escrow account maintained by Clarity for a subsequent journey, subject to the applicable agreements and confirmations required from the appropriate parties.

Clarity serves as an independent third-party fund administrator focused exclusively on fertility journeys. Our role is to securely hold and administer funds in accordance with the governing agreements while providing transparency throughout the process.

Clients benefit from:

• Independent fund administration

• Secure escrow account management

• Detailed client-specific accounting records

• Transparent payment tracking

• Online portal access

• Dedicated payment processing

• Consistent administration of approved expenses

By utilizing an independent fund administrator, all parties can focus on the journey itself while Clarity manages the financial administration process.

Once your account has been established, a member of our team will provide an account activation link so you can create your portal login and access your account. The Clarity Portal allows clients to review account activity, payment history, balances, and other information related to their journey.

Yes. The Clarity Portal provides real-time visibility into account activity.

Clients can review:

• Current account balance

• Deposit history

• Completed disbursements

• Payment dates

• Payment recipients

• Transaction descriptions

• Supporting documentation when applicable

The portal operates similarly to online banking but is specifically designed for fertility journeys.

Yes. Clients receive access to the Clarity Portal, where they can view account activity throughout the journey. Through the portal, you can review deposits, disbursements, balances, transaction history, and supporting documentation when applicable. Our goal is to provide ongoing transparency so clients can monitor their account at any time.

Clients have 24/7 access to account activity through the Clarity Portal, including balances, deposits, disbursements, and transaction history. Account information remains available throughout the journey and can be reviewed at any time through the portal.

Clarity utilizes multiple layers of protection, including:

• Professional insurance coverage

• Bonding protection

• Secure banking relationships

• Internal controls and approval procedures

• Client-specific accounting and recordkeeping

• Secure online account access

• Encrypted technology systems

Our goal is to provide a secure and transparent fund administration experience for every client.

Clarity maintains client funds with JPMorgan Chase Bank, one of the largest and most established financial institutions in the United States. JPMorgan Chase is an FDIC-insured institution. FDIC coverage protects deposits up to applicable limits in the event of bank failure. Additional information regarding our banking relationship may be provided upon request.

Clarity maintains bonding and insurance coverage designed to support our operations and protect client funds. This includes professional and business insurance coverage, including Errors & Omissions and General Liability coverage. Clarity currently maintains insurance coverage of up to $10 million. Additional information regarding insurance and bonding may be provided upon request.

While client funds may be maintained within a commingled account, each client's funds are fully segregated within Clarity's accounting system. Detailed client-specific ledgers track every deposit, disbursement, and balance throughout the journey. Client funds are never used for another client's obligations and are administered solely for the benefit of the applicable account.

Because Clarity administers a large number of fertility journeys, it is not practical to establish individual bank accounts for every account.

Instead, funds are maintained within designated accounts and tracked through separate client-specific ledgers that provide complete accounting and segregation of funds. This approach is standard within the industry and allows us to provide efficient and cost-effective services.

Client funds are maintained at established financial institutions. FDIC insurance coverage is subject to applicable banking regulations and limits. Clients should consult their financial advisors regarding specific FDIC coverage questions.

While client funds may be maintained within a commingled account, each client's funds are fully segregated within Clarity's accounting system. Detailed client-specific ledgers track every deposit, disbursement, and balance throughout the journey.

Client funds are never used for another client's obligations and are administered solely for the benefit of the applicable account.

All payment requests are reviewed by Clarity's internal team before funds are released.

Depending on the type of expense, supporting documentation may include:

• Signed Cost Sheet

• Gestational Surrogacy Agreement (GSA)

• Invoices

• Receipts

• Reimbursement requests

• Other supporting documentation

If a payment request is outlined in the Cost Sheet or legal agreement, it is processed accordingly. If a requested payment is not supported by the governing documents, we will seek clarification and, where appropriate, obtain Intended Parent approval before issuing payment.

Each payment request is reviewed by Clarity's internal team before payment is issued. Our team reviews requests to confirm that they are supported by the applicable cost sheet, legal agreement, payment schedule, invoice, receipt, or other approved documentation. If additional clarification is needed, we will request further information before proceeding.

This is one of the most common questions we receive. Because Clarity administers a large number of accounts, we cannot maintain different payment approval procedures for individual clients. Many fertility journeys involve time-sensitive payments to clinics, attorneys, psychologists, insurance providers, and other professionals. Requiring individual approval for every payment could create significant delays and disruptions.

Instead, Clarity reviews payment requests to confirm they are supported by the governing documents and provides transparency through the Clarity Portal. If a requested payment is not supported by the signed cost sheet, legal agreement, or other approved documentation, we will seek clarification and, where appropriate, obtain Intended Parent approval before processing payment.

Yes. Upon your written authorization, Clarity can provide statements and account information to your attorney or other authorized representatives. Many intended parents choose to involve independent legal counsel during the review process, and we are happy to work with authorized professionals when requested.

If you have concerns regarding a payment request, we encourage you to contact our team as soon as possible. Clarity will review the request in accordance with the governing agreements, supporting documentation, and our internal procedures. If a dispute arises regarding a payment, Clarity will follow the procedures outlined in the applicable agreement and may hold certain funds pending resolution where appropriate.

Clarity reviews payment requests and supporting documentation to ensure they are complete and consistent with the applicable cost sheet, legal agreement, payment schedule, or supporting documentation.

However, Clarity is not engaged as an auditor, investigator, legal advisor, or dispute resolution provider. For example, we do not independently contact medical providers, attorneys, therapists, insurance companies, or other vendors to verify services rendered or invoice amounts. We rely upon the documentation provided to us and process payments in accordance with the governing agreements and our internal review procedures.

Yes. Depending on the structure of the arrangement, agencies may submit payment requests and supporting documentation directly to Clarity.

However, funds are not released simply because a request is submitted. All requests are reviewed to ensure they are consistent with the governing documents and applicable procedures.

Most reimbursement requests are processed within one to two business days, provided sufficient documentation has been submitted and no additional clarification is required. If information is missing or additional approvals are needed, processing times may be longer.

Clarity processes payments according to the governing agreements, approved cost sheets, payment schedules, and applicable procedures.

Clients have access to account activity through the Clarity Portal and may review deposits, payments, balances, and transaction history throughout the journey. In addition, payment activity is documented and available for review within the platform.

If a requested payment is not supported by the signed cost sheet, legal agreement, other approved documentation, or is not authorized by the escrow instructions, Clarity will not automatically process the payment.

Our team will request additional information and, where appropriate, obtain Intended Parent approval before proceeding.

In the event of a dispute, Clarity follows the procedures outlined in the applicable agreement. Depending on the circumstances, disputed funds may be held pending resolution by the appropriate parties.

As a neutral administrator, Clarity does not determine who is right or wrong in a dispute, nor do we provide legal advice regarding contractual disagreements.

Clarity provides standardized fund administration services for fertility journeys. To maintain operational efficiency, consistency, and reasonable fees for all clients, Clarity generally does not negotiate individual agreement provisions.

Many questions regarding payment approvals, transparency, account administration, and dispute procedures are addressed through our operational processes and secure online portal rather than through customized agreement language. Our focus is on secure fund administration, transparent reporting, and timely disbursement processing.

Prior to legal contract completion, agencies often provide Intended Parents with a Cost Sheet outlining anticipated expenses associated with the journey. This allows certain pre-legal expenses, such as medical screening fees, legal fees, agency fees, and other approved expenses, to be paid without delay.

Once the match is finalized and legal contracts have been completed, the Gestational Surrogacy Agreement (GSA) becomes the governing document for compensation and reimbursement terms throughout the journey.

Clarity administers payments in accordance with the signed Cost Sheet before legal contracts are completed and according to the GSA once legal contracts are in place, subject to the terms of your service agreement with Clarity.

Yes. If a journey is not moving forward or a transfer is otherwise appropriate, remaining funds may be transferred to another escrow provider or returned to the Intended Parents, subject to the applicable agreements and confirmation that there are no outstanding obligations.

No. Clarity does not issue 1099 forms to surrogates or egg donors. Escrow companies are generally considered intermediaries rather than the source of funds. Because the Intended Parents are the actual payors, responsibility for any required tax reporting generally remains with the Intended Parents.

Clients should consult their tax advisor regarding specific reporting obligations.

No. Clarity does not charge additional fund administration fees for rematch situations. Our surrogacy fund administration fee is a one-time flat fee per journey.